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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/24482

Title: A participatory systems approach to design for safer integrated medicine management
Authors: Jun, Gyuchan Thomas
Canham, Aneurin
Altuna-Palacios, Ander
Ward, James R.
Bhamra, Ran S.
Rogers, Stephen
Dutt, Amalin
Shah, Priyal
Keywords: Healthcare ergonomics
Participatory ergonomics
Systems approach
Sociotechnical system
Patient safety
Issue Date: 2017
Publisher: © Taylor & Francis
Citation: JUN, G.T. ...et al. 2017. A participatory systems approach to design for safer integrated medicine management. Ergonomics, In Press.
Abstract: It is recognised that whole systems approaches are required in the design and development of complex healthcare services. Application of a systems approach benefits from the involvement of key stakeholders. However, participation in the context of community based healthcare is particularly challenging due to busy and geographically distributed stakeholders. This study used action research to investigate what processes and methods were needed to successfully employ a participatory systems approach. Three participatory workshops planned and facilitated by method experts were held with 30 representative stakeholders. Various methods were used with them and evaluated through an audit of workshop outputs and a qualitative questionnaire. Findings on the method application and participation are presented and methodological challenges are discussed with reference to further research. Practitioner Summary: This study provides practical insights on how to apply a participatory systems approach to complex healthcare service design. Various template-based methods for systems thinking and risk-based thinking were efficiently and effectively applied with stakeholders.
Description: This work is in closed access until 12 months after publication.
Sponsor: This work was funded by NHS Islington Clinical Commissioning Group (CCG).
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/24482
Publisher Link: http://www.tandfonline.com/toc/terg20/current
ISSN: 1366-5847
Appears in Collections:Closed Access (Mechanical, Electrical and Manufacturing Engineering)

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