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Title: A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors
Authors: Benoit, Sabine
Baker, Thomas L.
Bolton, Ruth N.
Gruber, Thorsten
Kandampully, Jay
Keywords: Collaborative consumption
Access based services
Consumer behavior
Peer to peer
Research priorities
Issue Date: 2017
Publisher: © The Authors. Published by Elsevier Ltd
Citation: BENOIT, S. ...et al., 2017. A triadic framework for collaborative consumption (CC): Motives, activities and resources & capabilities of actors. Journal of Business Research, In Press.
Abstract: Collaborative consumption (CC) is an increasingly prevalent form of exchange. CC occurs within a triangle of actors: a platform provider (e.g., Uber), a peer service provider (e.g., an Uber driver) and a customer. The platform provider’s main role is matchmaking, so that a customer can access assets of a peer service provider. This paper has three objectives. First, this article identifies three criteria to delineate CC from related constructs such as access-based consumption, sharing or renting. Second, it introduces a literature-based framework explicating the roles of the actors in the CC triangle along three dimensions: motives, activities and resources and capabilities. Third, it highlights areas for further research, such as the dynamics of CC, context-dependent motives and the emergence of professional (peer) service providers.
Description: This is an Open Access Article. It is published by Elsevier under the Creative Commons Attribution 4.0 Unported Licence (CC BY). Full details of this licence are available at: http://creativecommons.org/licenses/by/4.0/
Version: Published
DOI: 10.1016/j.jbusres.2017.05.004
URI: https://dspace.lboro.ac.uk/2134/25159
Publisher Link: http://dx.doi.org/10.1016/j.jbusres.2017.05.004
ISSN: 0148-2963
Appears in Collections:Published Articles (Business)

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