PINO, M., 2015. Responses to indirect complaints as restricted activities in Therapeutic Community meetings. IN: Chevalier, F.H.G. and Moore, J. (eds). Producing and Managing Restricted Activities Avoidance and Withholding in Institutional Interaction. Amsterdam, The Netherlands: John Benjamins Publishing Company, pp.271-304
Pragmatics & Beyond New Series;255
In this chapter I investigate how the staff members of a mental health Therapeutic Community in Italy avoid displays of affiliation in response to residents’ indirect (or third party) complaints. I show how this restriction can be embodied in different practices: ignoring a resident’s turn carrying a possible complaint, avoiding attending the complaint-components of a resident’s turn, and disaffiliating with a resident’s complaint. I also discuss a deviant case in which affiliation is produced and is later treated by the staff members as a problematic stance to be produced following a resident’s complaint. I argue that through a restriction on affiliation the staff members implement the institutionally-relevant identity of intermediaries, whose task is to encourage the residents’ compliance to the decisions of absent third parties.
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