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Title: Responses to indirect complaints as restricted activities in Therapeutic Community meetings
Authors: Pino, Marco
Issue Date: 2015
Publisher: © John Benjamins Publishing Company
Citation: PINO, M., 2015. Responses to indirect complaints as restricted activities in Therapeutic Community meetings. IN: Chevalier, F.H.G. and Moore, J. (eds). Producing and Managing Restricted Activities Avoidance and Withholding in Institutional Interaction. Amsterdam, The Netherlands: John Benjamins Publishing Company, pp.271-304
Series/Report no.: Pragmatics & Beyond New Series;255
Abstract: In this chapter I investigate how the staff members of a mental health Therapeutic Community in Italy avoid displays of affiliation in response to residents’ indirect (or third party) complaints. I show how this restriction can be embodied in different practices: ignoring a resident’s turn carrying a possible complaint, avoiding attending the complaint-components of a resident’s turn, and disaffiliating with a resident’s complaint. I also discuss a deviant case in which affiliation is produced and is later treated by the staff members as a problematic stance to be produced following a resident’s complaint. I argue that through a restriction on affiliation the staff members implement the institutionally-relevant identity of intermediaries, whose task is to encourage the residents’ compliance to the decisions of absent third parties.
Description: This paper is under copyright and that the publisher should be contacted for permission to re-use or reprint the material in any form.
Version: Accepted for publication
DOI: 10.1075/pbns.255.09pin
URI: https://dspace.lboro.ac.uk/2134/25439
Publisher Link: http://dx.doi.org/10.1075/pbns.255.09pin
ISBN: 9027269092
Appears in Collections:Book Chapters (Communication, Media, Social and Policy Studies)

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