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Title: The status of continuous improvement in ICiPS members in 2015
Authors: Bateman, Nicola
Chester Buxton, Rosamund
Radnor, Zoe J.
Issue Date: 2017
Publisher: ICiPS and Loughborough University
Citation: BATEMAN, N., CHESTER BUXTON, R. and RADNOR, Z.J., 2017. The status of continuous improvement in ICiPS members in 2015. UK: ICiPS and Loughborough University.
Abstract: This report was commissioned following discussions in 2014, between the authors of this report and staff members from ICiPS about the paucity of relevant research about the current status of continuous (CI) in the UK. The purpose of this report is therefore, to examine the status of CI in ICiPS members in 2015, with a view to helping ICiPS serve the needs of its members, and also to provide an agenda for research organisations such as the Centre for Service Management (CSM) at Loughborough University. This report covers seven case studies and draws out common themes. In this report, CI is understood to mean: ‘where all members of the organisation work together on an ongoing basis improving processes and reducing errors to improve overall performance for the customer’ (Fryer, Antony, and Douglas, 2007, p. 498). This report is required, because although CI has been on the agenda for many years for Public Services Organisations there has not been a review as to how this has progressed recently.
Description: This is an official report.
Sponsor: ICiPS and Loughborough University
Version: Published
URI: https://dspace.lboro.ac.uk/2134/26396
Publisher Link: http://www.icips.org/news/167
Appears in Collections:Official Reports (Business)

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