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Title: Key performance indicators for successful simulation projects
Authors: Jahangirian, Mohsen
Taylor, Simon J.
Young, Terry
Robinson, Stewart
Keywords: Simulation
Critical success factor
Key performance indicator
Health service
Issue Date: 2017
Publisher: Springer in cooperation with Palgrave Macmillan © The Operational Research Society
Citation: JAHANGIRIAN, M. ... et al, 2017. Key performance indicators for successful simulation projects. Journal of the Operational Research Society, 68 (7), pp. 747-765.
Abstract: There are many factors that may contribute to the successful delivery of a simulation project. To provide a structured approach to assessing the impact various factors have on project success, we propose a top-down framework whereby 15 Key Performance Indicators (KPI) are developed that represent the level of successfulness of simulation projects from various perspectives. They are linked to a set of Critical Success Factors (CSF) as reported in the simulation literature. A single measure called Project’s Success Measure (PSM), which represents the project’s total success level, is proposed. The framework is tested against 9 simulation exemplar cases in healthcare and this provides support for its reliability. The results suggest that responsiveness to the customer’s needs and expectations, when compared with other factors, holds the strongest association with the overall success of simulation projects. The findings highlight some patterns about the significance of individual CSFs, and how the KPIs are used to identify problem areas in simulation projects.
Description: This is an Open Access Article. It is published by Springer in cooperation with Palgrave Macmillan under the Creative Commons Attribution 3.0 Unported Licence (CC BY). Full details of this licence are available at: http://creativecommons.org/licenses/by/3.0/
Sponsor: This study was supported by the Multidisciplinary Assessment of Technology Centre for Healthcare (MATCH) program (EPSRC Grant EP/F063822/1).
Version: Published
DOI: 10.1057/jors.2016.1
URI: https://dspace.lboro.ac.uk/2134/26500
Publisher Link: https://doi.org/10.1057/jors.2016.1
ISSN: 0160-5682
Appears in Collections:Published Articles (Business School)

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