IBRAHIM SHIRE, M. ... et al., 2017. Simulating the dynamic effect of pharmacy staff workload on safety and performance. IN: Organizing for High Performance: Proceedings of the 48th Annual Conference of the Association of Canadian Ergonomists 12th International Symposium on Human Factors in Organizational Design and Management. Banff, Alberta, Canada, 31 July - 3 August, 2017, pp. 225 - 231.
Increasing number of accidents caused by the complex interactions of socio, technical and environmental factors have shown the limitations of traditional safety techniques. System dynamics simulation modelling is a powerful approach for addressing complex non-linear issues. We utilised system dynamics approach to model and simulate dynamic factors contributing to dispensing errors and backlog in a hospital pharmacy to facilitate holistic comprehension of factors impacting system performance and effects of system changes.