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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/26626

Title: Effective telephone triage methods
Authors: Sikveland, Rein O.
Stokoe, Elizabeth
Issue Date: 2017
Publisher: © MA Healthcare
Citation: SIKVELAND, R.O. and STOKOE, E., 2017. Effective telephone triage methods. Practice Management, 27 (6), pp. 20-22.
Abstract: This article reports on the results of two studies into telephone calls from patients to receptionists at three different UK GP surgeries. The research shows how staff can drive the telephone call forwards to benefit both the practice and patients.
Description: This document is the Accepted Manuscript version of a Published Work that appeared in final form in Practice Management, copyright © MA Healthcare, after peer review and technical editing by the publisher. To access the final edited and published work see https://doi.org/10.12968/prma.2017.27.6.20.
Version: Accepted for publication
DOI: 10.12968/prma.2017.27.6.20
URI: https://dspace.lboro.ac.uk/2134/26626
Publisher Link: https://doi.org/10.12968/prma.2017.27.6.20
Appears in Collections:Published Articles (Communication, Media, Social and Policy Studies)

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