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|Title: ||Housing Benefit and the Appeals Service|
|Authors: ||Hartfree, Yvette|
|Issue Date: ||2001|
|Publisher: ||© Crown Copyright for the Department of Social Security|
|Citation: ||HARTFREE, Y., STAFFORD, B. and BEACH, J., 2001. Housing Benefit and the Appeals Service. Research report (Great Britain. Dept. of Social Security); 129. Leeds : Corporate Document Services|
|Series/Report no.: ||Research report (Great Britain. Dept. of Social Security);129|
|Abstract: ||The review system, also known as appeals, allows Housing Benefit and
Council Tax Benefit claimants to challenge the determinations made by
local authorities. There are two stages to the review process: the first
stage, known as an ‘internal review’, is conducted by local authority
officers; the second stage, known as a ‘further review’, consists of a hearing
conducted by a ‘Review Board’ which comprises local authority
councillors. Throughout this report, the terms ‘appeals’ or ‘appeals cases’
refers to requests for an internal review or further review.
To bring the review system into line with arrangements for decision
making and appeals in child support and social security, it is intended
that the second stage of the review process will transfer from local authority
Review Boards to the Appeals Service (Section 1.2).
The Centre for Research in Social Policy was commissioned by the
Department of Social Security to conduct a study of current Housing
Benefit/Council Tax Benefit appeals activity in local authorities (Section
1.3). The aim of the research was to inform the transfer of the second
stage of the review process from local authorities to the Appeals Service.
The research involved nine local authority case studies. There were
three elements to the research design: depth interviews with Housing
Benefit managers and appeals officers (or equivalent); recording of details
from cases which went to a Review Board hearing during the period
April 1999 to March 2000; and collection of data on the volume of
appeals activity. The fieldwork took place in August 2000.
The nine local authorities were selected to provide a range of local
authority types, locations and experience of appeals activity.|
|Description: ||This report can also be accessed online at: http://research.dwp.gov.uk/asd/asd5/rrep129.pdf|
|Appears in Collections:||Official Reports (CRSP)|
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