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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/26989

Title: Business performance analytics: exploring the potential for performance management systems
Authors: Raffoni, Anna
Visani, Franco
Bartolini, Monica
Silvi, Riccardo
Keywords: Business performance analytics
Performance management
Action research
Business analytics
Big data
Issue Date: 2018
Publisher: © Taylor & Francis
Citation: RAFFONI, A. ... et al, 2018. Business performance analytics: exploring the potential for performance management systems. Production Planning and Control, 29(1), pp. 51-67.
Abstract: Business Performance Analytics (BPA) entails the systematic use of data and analytical methods (mathematical, econometric and statistical) for performance measurement and management. Although potentially overcoming some traditional diagnostic issues related to Performance Management Systems (PMS), such as information overload, absence of cause-effect relationships, lack of a holistic view of the organisation, research in the field is still in its infancy. A comprehensive model for operationalising analytics for diagnostic and interactive PMS is still lacking. Adopting an action research approach, this paper addresses this gap and develops a five-step framework applied to a company operating in the construction industry. The results show that in addition to encouraging dialogue, BPA can contribute to identifying critical performance variables, potential sources of risk and related interdependencies. A number of critical issues in implementing data-based approaches are also highlighted, including data quality, organisational competences and cultural shifts.
Description: This paper is closed access until 11th October 2018.
Version: Accepted for publication
DOI: 10.1080/09537287.2017.1381887
URI: https://dspace.lboro.ac.uk/2134/26989
Publisher Link: https://doi.org/10.1080/09537287.2017.1381887
ISSN: 0953-7287
Appears in Collections:Closed Access (Business School)

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