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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/27157

Title: How do UK public service organisations use performance measures and reporting to inform performance management activities?
Authors: Chester Buxton, Rosamund
Keywords: Performance measurement and reporting
Performance management
Public service improvement
Public service management
Issue Date: 2017
Publisher: British Academy of Management (BAM)
Citation: CHESTER BUXTON, R., 2017. How do UK public service organisations use performance measures and reporting to inform performance management activities? Presented at the BAM 2017: Re-connecting Management Research with the Disciplines: Shaping the Research Agenda for the social Sciences, Warwick University, United Kingdom, 5-7th Sept.
Abstract: This paper discusses a doctoral research project exploring how UK public service organisations (PSOs) are using performance measures and reporting to inform performance management activities. The paper discusses key concepts from public service literature, the two-stage ‘rich’ qualitative case study approach, and early findings from the project. Initial analysis, suggests that PSOs in the UK are very much focused upon economy and efficiency within their performance management activities. There is little evidence from the analysis, that PSOs are linking performance measurement, reporting, and management activities to equity, public value, and co-creation of services with service users and customers.
Description: This is a conference paper.
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/27157
Publisher Link: https://www.bam.ac.uk/civicrm/event/info?id=3178
Appears in Collections:Conference Papers and Presentations (Business School)

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