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Title: Assessing the impact of libraries – the role of ISO 16439
Authors: Creaser, Claire
Keywords: Impact
ISO 16439
Issue Date: 2017
Publisher: Emerald
Citation: CREASER, C., 2017. Assessing the impact of libraries – the role of ISO 16439. Information and Learning Science, 119 (1/2), pp.87-93.
Abstract: Purpose Library impact and how to evaluate it has been debated for a number of years. While the activity – the busy-ness – of the library is now routinely measured and described, the difference the library makes is less tangible and harder to measure. Libraries in all sectors and worldwide are grappling with this issue. Design/methodology/approach The first international standard concerning library impact, ISO 16439 Information and documentation — Methods and procedures for assessing the impact of libraries, was published in 2014 after several years in development. Findings The standard describes a range of methods for assessing library impact which have been used across the world in a variety of libraries in all sectors. Originality/value This paper summarises the key methods described in the standard, and gives references for further reading.
Description: This paper was accepted for publication in the journal Information and Learning Science and the definitive published version is available at https://doi.org/10.1108/ILS-05-2017-0037
Version: Accepted for publication
DOI: 10.1108/ILS-05-2017-0037
URI: https://dspace.lboro.ac.uk/2134/27407
Publisher Link: https://doi.org/10.1108/ILS-05-2017-0037
Appears in Collections:Published Articles (Business)

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