Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

Loughborough University Institutional Repository

Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/27645

Title: Content model as a tool for re-designing services at transformational level: case study of Education for Sustainable Development (ESD)
Authors: Kuzmina, Ksenija
Bhamra, T.A.
Trimingham, Rhoda L.
Issue Date: 2017
Publisher: © Inderscience
Citation: KUZMINA, K., BHAMRA, T.A. and TRIMINGHAM, R.L., 2017. Content model as a tool for re-designing services at transformational level: case study of Education for Sustainable Development (ESD). Journal of Design Research, In Press.
Abstract: Service Designers have been working in organisations at a transformational level using tools and methods that primarily focus on the needs of the individuals. Change theories suggest that for transformational change to take place in organisations, change in individuals needs to happen in relation to change at organisational level. Thus service designers need knowledge that enables them to envision what change may look like at an organisational level. This paper presents a case study of a content model that was developed as part of the design research to represent such knowledge. The model represents education for sustainable development (ESD) as a vision of a new service provided by schools to students. It draws on empirical data collected from five schools, organisational change theory and service thinking to show the service/user relationship that needs to be developed at a school level to move schools towards the provision of ESD. The model was tested with seven service designers through in-depth interviews. The findings support understanding and usability of the model in the design process as a tool for transformation but also highlight barriers that a model as a stand-alone tool presents. Wider issues in relation to service designers engaging with transformational change within schools are also discussed.
Description: This paper is closed access until six months after publication.
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/27645
Publisher Link: http://www.inderscience.com/jhome.php?jcode=JDR
ISSN: 1748-3050
Appears in Collections:Closed Access (Loughborough University London)

Files associated with this item:

File Description SizeFormat
2017_JDR_347_ARV (3).pdfAccepted version638.65 kBAdobe PDFView/Open

 

SFX Query

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.