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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/27915

Title: Offshoring of advanced services: a microfoundations perspective
Authors: Gerogiannis, Ilias
Zimmermann, Angelika
Wilson, Alexander D.
Keywords: Services offshoring
Employee motivation
Goal framing theory
Issue Date: 2017
Citation: GEROGIANNIS, I., ZIMMERMANN, A. and WILSON, A.D., 2017. Offshoring of advanced services: a microfoundations perspective. Presented at the 11th Global Sourcing Workshop, La Thuile, Italy, 22-25 February, 2017.
Abstract: The objective of this paper is to shed light on the link between services offshoring strategy and its outcomes for the firm by developing a theoretical framework for examining the role of employee motivation in the implementation of services offshoring strategy. Our framework is built on two conceptual foundations: the Microfoundations view of strategy and Goal Framing theory. We analyze services offshoring in terms of (a) the attributes and (b) the outcomes of firm level offshoring strategies, and (c) the micro-level processes that are essential for realizing the outcomes. As part of these microlevel processes, we focus particularly on employee motivation for services offshoring strategy implementation. We argue that our framework should constitute the basis of future empirical research in services offshoring, as it aims to contribute a greater theoretical understanding and practical recommendations for the refinement of services offshoring strategies.
Description: This is a conference paper. This paper was published as GEROGIANNIS, I., ZIMMERMANN, A. and WILSON, A.D., 2017. Services offshoring: a microfoundations perspective. IN: Oshri, I., Kotlarsky, J. and Willcocks, L.P. (eds). Global Sourcing of Digital Services: Micro and Macro Perspectives. 11th Global Sourcing Workshop 2017, La Thuile, Italy, 22-25 February 2017, pp.1-18. A record for this publication is available in the repository at https://dspace.lboro.ac.uk/2134/27916.
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/27915
Appears in Collections:Conference Papers and Presentations (Business)

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