The study examines the provision of bus passenger information in
Leicestershire in a national and historical context. Recent transport
legislation is analysed and found to affect information provision in
that it fails to ascribe responsibility for it. A review of the
literature provides the basis for an exploration of information needs.
under the headings of users' specific needs and the means available to
meet them. Against this background. research was conducted in
Leicester and North-West Leicestershire by interview and by a survey of
potential information outlets. Overall availability of information is
satisfactory. in that there is no essential information which cannot be
had; but there is much variation amongst organisations and locations.
and the enquirer may have to work hard at getting enough information in
time. The quality of information provided also varies: printed material
is of a generally high standard. but one operator in particular
provides a less than adequate telephone service. In general. the
handling and dissemination of information by the operators leaves much
to be desired. especially in those areas where the county council has
least involvement. The council does a good job of gathering. handling
and disseminating comprehensive information. as do some of the
intermediaries. It is concluded that the county benefits from having a
council which takes its information role seriously and which makes
appropriate use of IT. The operators should concentrate on improving
their performance within their natural domain. Non-specialist
information providers should be fully committed or not participate. A
legal framework for local authority action and a rationalisation of the
Traffic Commissioners' role are recommended.
A Master's Dissertation, submitted in partial fulfilment of the requirements for the award of the Master of Science degree of the Loughborough University of Technology.