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Title: Exploring the effect of familiarity and advisory services on innovation outcomes in outsourcing settings
Authors: Oshri, Ilan
Arkhipova, D.
Vaia, G.
Issue Date: 2018
Publisher: © Association for Information Technology. Published by Palgrave Macmillan
Citation: OSHRI, I., ARKHIPOVA, D. and VAIA, G., 2018. Exploring the effect of familiarity and advisory services on innovation outcomes in outsourcing settings. Journal of Information Technology, 33(3), pp. 203–215.
Abstract: Innovation through outsourcing can be hindered as a result of opportunistic behaviour. As a remedy, the extant literature encourages firms to enhance familiarity between the parties and/or consider using advisory services. In this paper, we seek to examine the effect of knowledge familiarity (client-supplier and supplier-client) and relational familiarity on innovation outcomes. Further, we also examine whether the presence of advisors improves innovation outcomes. Our results suggest that a higher degree of relational familiarity and client-supplier knowledge familiarity are associated with better innovation outcomes. We also reveal that client-supplier knowledge familiarity mediates the effect of supplier-client knowledge familiarity on innovation outcomes. We did not find support for the direct effect of advisors on innovation outcomes. Instead, the presence of advisors moderates the effect of supplier-client and relational familiarity on innovation outcomes. We consider the implications for the IS outsourcing literature and practice.
Description: This paper is closed access until 27 February 2019.
Version: Accepted for publication
DOI: 10.1057/s41265-018-0052-3
URI: https://dspace.lboro.ac.uk/2134/28047
Publisher Link: https://doi.org/10.1057/s41265-018-0052-3
ISSN: 0268-3962
Appears in Collections:Closed Access (Business)

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