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|Title: ||The influence of commercial and customer orientation on utility efficiency: empirical evidence from NWSC, Uganda|
|Authors: ||Mugisha, Silver|
Berg, Sanford V.
Katashaya, Gaddi N.
|Issue Date: ||2005|
|Publisher: ||© WEDC, Loughborough University|
|Citation: ||MUGISHA, S. ... et al, 2005. The influence of commercial and customer orientation on utility efficiency: empirical evidence from NWSC, Uganda. IN: Kayaga, S. (ed). Maximising the benefits from water and environmental sanitation: Proceedings of the 31st WEDC International Conference, Kampala, Uganda, 31 October-4 November 2005, pp. 115-121.|
|Abstract: ||Many water utilities in low income countries, in an effort to revamp their performances often begin with heavy infrastructural
investment projects. Experience has shown that focussing on this engineering approach alone does not deliver
the required efficiency gains. In this paper, we make use of data drawn from the operations of 14 NWSC utilities and our
study covers the period 1995-2004. Due the non-availability of input price data and the need to account for ‘noise’ the
study uses stochastic frontier analysis(SFA) to show that after a long spell of engineering orientation, a shift in emphasis
to commercial/commercial orientation has a positive impact on reduction of utility technical inefficiencies.|
|Description: ||This is a conference paper.|
|Appears in Collections:||WEDC 31st International Conference|
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