Tumuheirwe.pdf (274.71 kB)
Improving utility management through partnership and capacity building - the case of NWSC, Entebbe
conference contribution
posted on 2018-02-12, 15:08 authored by Sylvia Tumuheirwe, Mahmood Lutaaya, Sam KayagaIn order to maximise the benefits from water and environmental sanitation, urban water utilities need to improve their
performance and therefore enhance the efficiency service delivery. This paper presents an innovative approach to utility
management improvement taken by National Water and Sewerage Corporation (NWSC) Entebbe Area in partnership
with the Water Utility Partnership (WUP), WEDC and Severn Trent and with support from SIDA. The paper discusses the
participatory approach taken by all the parties in developing a five year solution oriented strategic plan and equipping
the local staff with the necessary knowledge and skills to execute the plan. The partnership approach used is a crucial part
in developing a sustainable performance improvement program; because the local staff have knowledge of the prevailing
situation and problems in the organisation and the external experts (consultants) have knowledge of best practices and
experiences from different parts of the world. The paper draws conclusions on how this approach can be introduced by
other utilities in other low income to improve management performance.
History
School
- Architecture, Building and Civil Engineering
Research Unit
- Water, Engineering and Development Centre (WEDC)
Published in
WEDC ConferenceCitation
TUMUHEIRWE, S. ... et al, 2005. Improving utility management through partnership and capacity building - the case of NWSC, Entebbe. IN: Kayaga, S. (ed). Maximising the benefits from water and environmental sanitation: Proceedings of the 31st WEDC International Conference, Kampala, Uganda, 31 October-4 November 2005, pp. 266-269.Publisher
© WEDC, Loughborough UniversityVersion
- VoR (Version of Record)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
2005Notes
This is a conference paper.Other identifier
WEDC_ID:10573Language
- en
Usage metrics
Categories
No categories selectedKeywords
Licence
Exports
RefWorks
BibTeX
Ref. manager
Endnote
DataCite
NLM
DC