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Title: Where there's muck, there's brass: creating sustainable franchise micro-businesses to do water services operation and maintenance in South Africa
Authors: Wall, Kevin
Bhagwan, Jay
Ive, Oliver
Kirwan, Frank
Issue Date: 2013
Publisher: © WEDC, Loughborough University
Citation: WALL, K. ... et al, 2013. Where there's muck, there's brass: creating sustainable franchise micro-businesses to do water services operation and maintenance in South Africa. IN: Shaw, R.J. (ed). Delivering water, sanitation and hygiene services in an uncertain environment: Proceedings of the 36th WEDC International Conference, Nakuru, Kenya, 1-5 July 2013, 6pp.
Abstract: Partnerships, using the basic principles of social franchising, could address many challenges in the operation and/or maintenance of water services. Development of this concept is in South Africa moving from research, through pilots, into practice. Under the guidance of a franchisor, trainee franchisees undertook the routine servicing of the on-site sanitation facilities at 400 schools in the Eastern Cape, paid by the provincial Department of Education (DoE) from the normal departmental budgets for operation and maintenance. Despite difficulties arising directly from DoE inefficiencies, the pilot project has proven the value of social franchising partnerships for this kind of work – the DoE now has a model it intends to roll out to most of the more than 6000 schools across the province. Meantime, the franchisees have undertaken the routine servicing of several hundred household toilets, and much more of the same type of work for municipalities, is being lined up.
Description: This is a conference paper.
Version: Published
URI: https://dspace.lboro.ac.uk/2134/30982
Appears in Collections:WEDC 36th International Conference

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