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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/31258

Title: Tapping customers: a spatially-explicit, open-source platform for crowdsourcing water service data in Ghana
Authors: Stoler, Justin
Ewing, Clay
Appiah Otoo, R.
Tran, L.
Barimah Adu, N.T.
Nyoagbe, M.
Okai Nunoo, D.N.
Issue Date: 2015
Publisher: © WEDC, Loughborough University
Citation: STOLER, J. ... et al, 2015. Tapping customers: a spatially-explicit, open-source platform for crowdsourcing water service data in Ghana. IN: Shaw, R.J. (ed). Water, sanitation and hygiene services beyond 2015 - Improving access and sustainability: Proceedings of the 38th WEDC International Conference, Loughborough, UK, 27-31 July 2015, 6pp.
Abstract: Municipal water rationing has become increasingly common in developing urban centres, leading to substantial variation in service levels among residential customers. This paper introduces an open-source tool called Improving Quality of Urban Water Service by Engaging SMS Technology (IQUEST), a geographic decision support system that harnesses crowdsourced water data to enable Ghana Water Company Limited (GWCL) to monitor residential water service quality in Accra, Ghana. This paper presents the conceptual model, general architecture, and user interface, and highlights the potential for other municipal water managers to implement a decision support tool in a resource-constrained setting.
Description: This is a conference paper.
Version: Published
URI: https://dspace.lboro.ac.uk/2134/31258
Appears in Collections:WEDC 38th International Conference

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