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|Title: ||Applying a community scorecard for rural water services in Timor-Leste|
|Authors: ||Whalen, Michelle|
da Silva, J.
|Issue Date: ||2017|
|Publisher: ||© WEDC, Loughborough University|
|Citation: ||WHALEN, M. ... et al, 2017. Applying a community scorecard for rural water services in Timor-Leste. IN: Shaw, R.J. (ed). Local action with international cooperation to improve and sustain water, sanitation and hygiene (WASH) services: Proceedings of the 40th WEDC International Conference, Loughborough, UK, 24-28 July 2017, Paper 2661, 7pp.|
|Abstract: ||Accountability of service providers to their clients/users is an essential condition for sustainability of
water services. Social audit, Citizen Report Card and Community Scorecard have been widely utilised
tools enabling citizens and communities to hold government to account for the delivery of basic services.
WaterAid introduced a Community Scorecard Tool to Timor-Leste in 2012 to allow communities to
assess the performance of WaterAid and their implementing partners. This tool was adapted in 2016 to
enable communities to assess and improve the performance of the community based water management
group and government frontline staff to deliver water services in their rural communities. The
methodology includes provision of an immediate feedback loop and action planning component that
involves government authorities, formal village leadership, service providers and water users. The tool
was tested in eight locations by WaterAid and local NGO facilitators and to date has shown promise in
motivating communities to improve their water services.|
|Description: ||This is a conference paper.|
|Appears in Collections:||WEDC 40th International Conference|
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