Current literature and recent research findings have indicated that traditional
management systems practised in the construction industry have encouraged poor
communications, poor design, lack of buildability, and increased conflicts and
disputes between participants. The results of these problems have manifested
themselves in cost overruns, projects being not completed on schedule, and poor
quality. The reasons for the frequent occurrence of these problems may well be lack
of teamwork, poor co-ordination, and poor communications between participants.
There has recently been widespread recognition in the construction industry that TQM
would help to solve some of these problems. [Continues.]
A doctoral thesis submitted in partial fulfilment of the requirements for the award of Doctor of Philosophy at Loughborough University.