WALTON, G., 2007. Theory, research and practice in library management 1 : flexibility. Library management, 28 (3), pp. 165-171
Purpose – The purpose of this paper is to discuss the concept of flexibility as it applies to libraries.
Design/methodology/approach – Specific cases are from the literature introduced where libraries
have introduced aspects of flexibility. Lessons that can be learned from other sectors regarding
flexibility are also presented.
Findings – There are three central themes for libraries to address when considering the various
theories and research around flexibility: importance of management, human resources issues and the
need to know the user. Flexibility has to be managed proactively as a concept in libraries.
Originality/value – The paper provides food for thought for library practitioners in the use of
flexibility in an increasingly uncertain world.