This thesis aims to establish methods for identifying and training the knowledge and
skills of operating a novel automated system still undergoing final design and
construction. The absence of operating experience requires the characteristics of the
system to be examined so that the future tasks of supervisors can be anticipated in order
to address human factors design. This work is carried out in the context of an
'Integrated Mail Processor' (IMP)—a highly automated letter sorting machine being
developed by Royal Mail. [Continues.]
A Doctoral Thesis. Submitted in partial fulfilment of the requirements for the award of Doctor of Philosophy at Loughborough University.