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|Title: ||Cleaners don’t need computers : bridging the digital divide in the workplace|
|Authors: ||Cooke, Louise|
|Keywords: ||Information and Communication Technologies|
|Issue Date: ||2008|
|Publisher: ||© Emerald|
|Citation: ||COOKE, L., and GREENWOOD, H., 2008. Cleaners don’t need computers : bridging the digital divide in the workplace. Aslib proceedings, 60 (2), pp. 143 - 157|
|Abstract: ||Purpose: To report the findings of research into the extent and impact of
restricted access by specific groups of staff to ICT-based communications
in UK Further and Higher Education Institutions.
Design / methodology / approach: An exploratory approach combining
quantitative and qualitative methods. A questionnaire survey was
distributed to all HEFCE-funded institutions in the UK. Six institutions
acted as case study sites for in-depth qualitative investigation using
documentary analysis and semi-structured interviews.
Findings: Lack of hardware and network infrastructure posed less of a
barrier than lack of ICT skills, lack of motivation either to use computers or
to gain ICT skills, and line manager resistance to staff using computers or
accessing ICT training in work time. Job function was the factor most
associated with lack of access, with cleaning, catering and estates staff
least likely to have access. However, there were also many examples of
good practice to extend staff access, particularly with regard to ICT
training. The research concludes that one of the main concerns for
institutions is to ‘win the hearts and minds’ of non-desk staff and their
managers. The development of an institutional communication strategy is
identified as being of critical importance.
Research limitations / implications: Provides a ‘snapshot’ of the
prevailing situation at the point of data collection rather than a longitudinal
insight into developments in access over time.
Originality / value of the paper: The first comprehensive analysis of staff
access to ICT in UK further and higher education. In addition to
highlighting examples of good practice for dissemination across the sector,
the research provides information about gaps in provision to inform the
targeting of future initiatives.|
|Description: ||This article was published in the journal, Aslib proceedings [© Emerald]. The definitive version is available at: http://www.emeraldinsight.com/|
|Appears in Collections:||Published Articles (Information Science)|
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