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Title: Weaving the threads: Service innovation with textile artisan communities
Authors: Mazzarella, Francesco
Mitchell, Val
May, Andrew
Escobar-Tello, M. Carolina
Keywords: Community-centred design
Situated services
Sustainable futures
Social innovation
Textile artisan community
Issue Date: 2018
Publisher: Linkoping University Electonic Press, Linkopings universitet
Citation: MAZZARELLA, F. ... et al, 2018. Weaving the threads: Service innovation with textile artisan communities. IN: Meroni, A., Ospina Medina, A.M. and Villari, B. (eds). ServDes2018. Service Design Proof of Concept, Proceedings of the ServDes.2018 Conference, Milan, Italy, 18-20 June 2018, pp.679-695, Article no. 057.
Series/Report no.: Linkoping Electronic Conference Proceedings;150
Abstract: This paper reports on a participatory case study conducted for a doctoral research project, investigating how service design can be used to activate textile artisan communities to transition towards a sustainable future. Using multiple service design and co-design methods, a meaningful intervention was activated within the context of a textile artisan community in Cape Town (South Africa). The service designer elicited tacit knowledge into compelling narratives and facilitated a process of making sense of sustainable futures. As a result, the artisans joined together as a community, with the common purpose of sharing information throughout the supply chain and making it accessible through a service platform. In conclusion, this paper discusses the diverse roles the service designer can play in order to activate meaningful social innovations with communities and outlines the limitations of this case study as well as recommendations for further research.
Description: This conference paper is Open Access. It is published by Linkoping University Electonic Press, Linkopings universitet under the Creative Commons Attribution-NonCommercial 3.0 Unported Licence (CC BY-NC). Full details of this licence are available at: https://creativecommons.org/licenses/by-nc/3.0/.
Version: Published
URI: https://dspace.lboro.ac.uk/2134/33057
Publisher Link: http://www.ep.liu.se/ecp/contents.asp?issue=150
ISBN: 9789176852378
ISSN: 1650-3686
Appears in Collections:Conference Papers and Presentations (Design School)

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