This research has established the current 'best practice'
and theory in relation to human resource management (HRM)
and quality management. This has been achieved through a
review of relevant documentation and textbooks, together
with discussions with professionals from other
On completing the initial research, the data was compared
with the systems, procedures and documentation in place
within a contracting organization employing 120 people and
having a sales turnover of approximately £16 million per
annum. On the basis of this comparison, the difference
between the theoretical data and the company data was
established, and suggestions for improving and modifying
the company's systems were made.
The process of completing this research has enabled the
author to identify the key procedures and systems
required, within a contracting organization of the size
discussed, to effectively operate HRM and quality
management systems. The company had not formally
introduced a comprehensive HRM system, and as a result any
recommendations made through this research require
implementation; however the author introduced a large
element of the quality system, and as a result this has
been validated through this research programme.
A Master's Thesis. Submitted in partial fulfilment of the requirements for the award of Master of Philosophy at Loughborough University.