Thesis-2006-Burgess.pdf (4.55 MB)
Effective means of improving email communication
thesis
posted on 2018-08-23, 10:23 authored by Anthony K. BurgessEmail communication has become an integral part of the communication structure
within organisations, but the problems it can cause are rarely assessed. The defects
associated with email, which are related to both the quantity and the quality of email
need to be understood by employees for them to become more effective users of
email. Email training within organisations tends to focus on how to use email as a
software package, without looking at when it is appropriate to use email and how to
get your message across effectively.
This thesis first explores email defects and how they impact on organisations. [Continues.]
History
School
- Science
Department
- Computer Science
Publisher
© Anthony Keith BurgessPublisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
2006Notes
A Doctoral Thesis. Submitted in partial fulfilment of the requirements for the award of Doctor of Philosophy at Loughborough University.Language
- en