Email communication has become an integral part of the communication structure
within organisations, but the problems it can cause are rarely assessed. The defects
associated with email, which are related to both the quantity and the quality of email
need to be understood by employees for them to become more effective users of
email. Email training within organisations tends to focus on how to use email as a
software package, without looking at when it is appropriate to use email and how to
get your message across effectively.
This thesis first explores email defects and how they impact on organisations. [Continues.]
A Doctoral Thesis. Submitted in partial fulfilment of the requirements for the award of Doctor of Philosophy at Loughborough University.