Human systems modelling in support of enhanced process realisation

Human resources are key assets of any business. However present approaches used by industry to resource business processes do not readily facilitate reasoning and future prediction about the suitability of assigned human resources and their organising structures. This lack probably impacts significantly on the profitability, responsiveness and long-term competitiveness of Manufacturing Enterprises (MEs). Hence this thesis develops the use of existing and new Enterprise Modelling (EM) constructs, with a view to systemising matching of Human Systems (HSs) to Business Processes (BPs). Classical approaches to system design typically develop models of (a) requirements and (b) candidate systems that have potential capabilities to effectively implement requirements. Subsequently models of candidate systems are matched to requirements models, thereby selecting a system that can realise expected outputs in a timely and effective manner. Manufacturing enterprises deploy various forms of human and technical systems to accomplish value adding activities. The term human system is used to qualify different types of people with distinct competencies and performance capacities deployed to relate and interact in a structured working environment for attainment of common objectives. [Continues.]