The Governments’ promotion and support of Best Value within the Social Housing
Sector has been a prime catalyst in the move by Registered Social Landlord’s [RSL’s]
away from the traditional culture of acceptance of the lowest bid towards
consideration of both price and quality criteria as a basis for contractor selection.
Manifestly this radical change in the way the sector procures its construction services
has forced many of its stakeholders to undergo significant cultural and organisational
changes within a relatively short period of time, and problems have developed during
this transitional period that have affected the efficiency of the best value process.
This research traced the root causes of these problems and its overarching aim was to
develop an approach which will enable RSL’s and their stakeholders to streamline the
best value tender analysis procedure thereby allowing tenders to be dealt with
effectively and efficiently whilst also creating a transparent and auditable decision
making process. The approach has been established using a mixed methods research
methodology utilising; case studies, surveys, rational decision analysis and system
evaluation. The main output of the research is the development of a support tool
known by the acronym OVID-BV which aids the multi objective decision making
process. The underlying rationale for the support tool is based on the innovative use of
uncertainty in decision making and the functionality of the tool uses a combination of
the analytical hierarchy process (AHP), multi attribute utility theory (MAUT) and
whole life costing (WLC).
A dissertation thesis submitted in partial fulfilment of the requirements for the award of the Engineering Doctorate (EngD) degree at Loughborough University.