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TQM and performance appraisal: complementary or incompatible?
journal contribution
posted on 2018-10-15, 14:11 authored by Ebrahim Soltani, Adrian WilkinsonDespite the scholarly interest in performance management as a key determinant of the effectiveness of enterprise process improvement methods such as total quality management (TQM) and its derivatives, few empirical studies have explicitly explored the practice of performance management systems in TQM-focused organizations. In order to redress this imbalance, this study aims to describe how organizational and managerial forces led to a performance management systems failing to embrace the core principles of process improvement methods such as TQM. Using a qualitative study of six large UK-based automobile and auto parts manufacturers, our results illustrate how manager-controlled, individual-focused, past-oriented, long-cycle, and narrowly defined performance appraisal (PA) systems can intervene to underline the ultimate potential of TQM. The paper concludes with the discussion of implications for theory and practice of TQM and human resource performance management.
Funding
This research project was supported by Economic and Social Research Council Grant (RES-000-22-4227).
History
School
- Business and Economics
Department
- Business
Published in
European Management ReviewVolume
17Issue
1Pages
57-82Citation
SOLTANI, E. and WILKINSON, A., 2018. TQM and performance appraisal: complementary or incompatible?. European Management Review, 17(1), pp. 57-82.Publisher
Wiley (© European Academy of Management)Version
- AM (Accepted Manuscript)
Publisher statement
This is the peer reviewed version of the following article: SOLTANI, E. and WILKINSON, A., 2018. TQM and performance appraisal: complementary or incompatible?. European Management Review, doi:10.1111/emre.12317., which has been published in final form at https://doi.org/10.1111/emre.12317. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived VersionsAcceptance date
2018-06-14Publication date
2018-09-14ISSN
1740-4754eISSN
1740-4762Publisher version
Language
- en