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Improving Zimbabwe urban WASH service delivery through U-Report

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conference contribution
posted on 2018-11-01, 11:16 authored by A. Cole, Tau Maja, Patson Kaendesa, Victor Kinyanjui, Moreblessing Munyaka
The Government of Zimbabwe and UNICEF are implementing a Small Towns WASH Programme (STWP) in 14 towns of Zimbabwe. Hygiene Promotion is one of the key programme components and related activities are being delivered through community, school and market health clubs. UNICEF in partnership with the Government of Zimbabwe is piloting the use of mobile SMS based service delivery case management system known as U-Report under the STWP. U-Report is a free SMS social monitoring tool for community participation, designed to address issues that the population cares about. U-Report started out as a local innovation to help young Ugandans engage on issues that affect their lives and futures. This paper details the experience of piloting the U-Report system in strengthening community participation in WASH service delivery, in Zimbabwe’s Small Towns WASH Programme.

Funding

The authors would like to express their profound thanks to the Australian Government for providing funding for the STWP and Econet Wireless for providing the mobile phones.

History

School

  • Architecture, Building and Civil Engineering

Research Unit

  • Water, Engineering and Development Centre (WEDC)

Published in

Transformation towards sustainable and resilient WASH services: Proceedings of the 41st WEDC International Conference

Pages

? - ? (6)

Citation

COLE. A. ... et al., 2018. Improving Zimbabwe urban WASH service delivery through U-Report. IN: Shaw, R.J. (ed). Transformation towards sustainable and resilient WASH services: Proceedings of the 41st WEDC International Conference, Nakuru, Kenya, 9-13 July 2018, paper 2858, 6 pp.

Publisher

© WEDC, Loughborough University

Version

  • VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2018

Notes

This is a conference paper.

Language

  • en

Location

Nakuru, Kenya

Administrator link

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    WEDC 41st International Conference

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    Licence

    CC BY-NC-ND 4.0

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