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How real people communicate
journal contribution
posted on 2019-02-05, 13:47 authored by Elizabeth StokoeAs a scientist of conversation, people often ask me about many aspects of human
communication. Some questions draw upon commonly-held myths about the way we speak.
For example, if I am showing an audience how customer service works over the telephone,
people ask about ‘body language’, and the limits of the voice-only mode. They ask about the
relative status of talking versus what our bodies do to communicate. And their questions
often reveal a presupposition about the answer. Body language, it is assumed, has primacy
over words. Our words transmit one message, but our bodies leak another. Actions speak
louder than words......
History
School
- Social Sciences
Department
- Communication, Media, Social and Policy Studies
Published in
The PsychologistVolume
31Pages
28 - 47 (20)Citation
STOKOE, E., 2018. How real people communicate. The Psychologist, 31, pp. 28 - 47.Publisher
British Psychological SocietyVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Acceptance date
2018-11-01Publication date
2018-12-01Notes
This paper was accepted for publication in the journal The Psychologist and the definitive published version is available at http://thepsychologist.bps.org.uk/volume-31/december-2018/how-real-people-communicateISSN
0952-8229Publisher version
Language
- en