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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/36784

Title: How real people communicate
Authors: Stokoe, Elizabeth
Issue Date: 2018
Publisher: British Psychological Society
Citation: STOKOE, E., 2018. How real people communicate. The Psychologist, 31, pp. 28 - 47.
Abstract: As a scientist of conversation, people often ask me about many aspects of human communication. Some questions draw upon commonly-held myths about the way we speak. For example, if I am showing an audience how customer service works over the telephone, people ask about ‘body language’, and the limits of the voice-only mode. They ask about the relative status of talking versus what our bodies do to communicate. And their questions often reveal a presupposition about the answer. Body language, it is assumed, has primacy over words. Our words transmit one message, but our bodies leak another. Actions speak louder than words......
Description: This paper was accepted for publication in the journal The Psychologist and the definitive published version is available at http://thepsychologist.bps.org.uk/volume-31/december-2018/how-real-people-communicate
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/36784
Publisher Link: http://thepsychologist.bps.org.uk/volume-31/december-2018/how-real-people-communicate
ISSN: 0952-8229
Appears in Collections:Conference Papers and Presentations (Communication, Media, Social and Policy Studies)

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