STOKOE, E., 2018. How real people communicate. The Psychologist, 31, pp. 28 - 47.
As a scientist of conversation, people often ask me about many aspects of human
communication. Some questions draw upon commonly-held myths about the way we speak.
For example, if I am showing an audience how customer service works over the telephone,
people ask about ‘body language’, and the limits of the voice-only mode. They ask about the
relative status of talking versus what our bodies do to communicate. And their questions
often reveal a presupposition about the answer. Body language, it is assumed, has primacy
over words. Our words transmit one message, but our bodies leak another. Actions speak
louder than words......
This paper was accepted for publication in the journal The Psychologist and the definitive published version is available at http://thepsychologist.bps.org.uk/volume-31/december-2018/how-real-people-communicate