Negotiating Professional Roles in Problem-Solving Talk at Work.pdf (783.87 kB)
‘We don’t need to abide by that!’: Negotiating professional roles in problem-solving talk at work
journal contribution
posted on 2019-02-26, 09:17 authored by Kyoungmi Kim, Jo AngouriIn this paper we examine the dynamics of problem-solving as emergent and situated in interaction.
We focus on the ways in which interactants negotiate their professional roles during the course of
the business meeting event. We zoom in on the processes of formulating, negotiating and ratifying
an issue as a problem and we argue that individuals negotiate their stances in relation to their
perceived/projected professional roles. The processes of problem-solving are, simultaneously,
processes of self/other positioning. We take an Interactional Sociolinguistic perspective and draw
on audio-recorded meeting talk collected in a multinational corporate workplace. Our analysis
shows that interactants draw on issues of accountability, perceived/projected responsibilities and
expertise in pursuit of their own interactional agenda in the problem-solving meeting. We close the
paper with directions for further research.
History
School
- Loughborough University London
Published in
Discourse & CommunicationVolume
13Issue
2Pages
172 - 191Citation
KIM, K. and ANGOURI, J., 2019. ‘We don’t need to abide by that!’: Negotiating professional roles in problem-solving talk at work. Discourse & Communication, 13(2), pp. 172 - 191.Publisher
© The Authors. Published by SAGE PublicationsVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
2019Notes
This paper was accepted for publication in the journal Discourse & Communication and the definitive published version is available at https://doi.org/10.1177/1750481318817623ISSN
1750-4813eISSN
1750-4821Publisher version
Language
- en