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|Title: ||Knowledge of information behaviour and its relevance to the design of people-centred information products and services|
|Authors: ||Hepworth, Mark|
|Issue Date: ||2007|
|Publisher: ||© Emerald|
|Citation: ||HEPWORTH, M., 2007. Knowledge of information behaviour and its relevance to the design of people-centred information products and services. Journal of Documentation, 63 (1), pp. 33-56 [DOI: 10.1108/00220410710723876]|
|Abstract: ||Purpose – The purpose of this paper is first to highlight some of the social phenomena that are
driving the design of people-centred information solutions; second, to develop a broad ontology of
information behaviour research that serves to identify factors that should be taken into account when
designing such solutions. Finally, the author illustrates how this knowledge is being applied in the
design of people-centred inclusive information products and services.
Design/methodology/approach – The author draws on the information behaviour literature to
highlight key drivers and to develop and illustrate the ontological framework. The significance of this
framework is then demonstrated by providing examples of how this knowledge has been applied in
the design of people-centred inclusive information products and services.
Research limitations/implications – This is a conceptual paper and based on the informed,
subjective analysis of previous research. However, relating theory to practice does provide an
indication of the validity of this conception of one’s knowledge of information behaviour to
Originality/value – The paper helps to provide an overview of information behaviour research, the
nature of the domain and the levels of abstraction. The article also makes a direct link between the
theoretical world of information behaviour research and the empirical world of people-centred design.
Hence, it also presents a case for the importance of the body of knowledge that people in information
science refer to as information behaviour.|
|Description: ||This article is Restricted Access. It was published in the journal, Journal of Documentation [© Emerald] and is available at: www.emeraldinsight.com/10.1108/00220410710723876|
|Appears in Collections:||Closed Access (Information Science)|
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