Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

Loughborough University Institutional Repository

Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/38039

Title: Post-implementation analysis of a B2B e-marketplace
Authors: Pala, Mesut
Edum-Fotwe, Francis Tekyi
Ruikar, Kirti
Doughty, Nathan
Peters, Chris
Keywords: E-commerce
B2B case study
Issue Date: 2019
Publisher: © the authors. Published by ITcon.org
Citation: PALA, M. ... et al., 2019. Post-implementation analysis of a B2B e-marketplace. ITcon, 24, pp. 129 - 153.
Abstract: The advent of Business-to-Business (B2B) e-Marketplaces gave the AEC (Architecture, Engineering and Construction) firms the opportunity to conduct more efficient and effective commercial interaction with their supply chain partners. Despite the large body of literature in generic Information Systems (IS) domain, there has been a very little work done to-date to investigate the B2B e-Marketplace systems implementation by AEC firms. By adopting a case study research method with a longitudinal approach to data collection, the study on which this paper is based explored the challenges in the adoption and on-going use of a large UK contractor firm’s eMarketplace systems from the perspective of end-users. Utilising a well-established theoretical model from the IS body of knowledge, the analysis revealed several important challenges related to system (functionality and usability), information (content quality) and service (training and support) dimensions of e-Marketplace systems implementation. Through incorporating the case study findings to the conceptual model, the study offers several suggestions for AEC firms to take on board during implementation of the B2B e-Marketplace systems.
Description: This is an Open Access Article. It is published by ITcon.org under the Creative Commons Attribution 4.0 Unported Licence (CC BY). Full details of this licence are available at: http://creativecommons.org/licenses/by/4.0/
Sponsor: This work was supported by the Engineering and Physical Science Research Council (EPSRC) as part of an Engineering Doctorate study [EP/G037272/1].
Version: Published
URI: https://dspace.lboro.ac.uk/2134/38039
Publisher Link: http://www.itcon.org/2019/8
ISSN: 1874-4753
Appears in Collections:Published Articles (Architecture, Building and Civil Engineering)

Files associated with this item:

File Description SizeFormat
2019_Pala et al_ITcon.pdfPublished version639.81 kBAdobe PDFView/Open


SFX Query

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.