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|Title: ||Managing value and quality in design|
|Authors: ||Thomson, Derek S.|
Austin, Simon A.
Mills, Grant R.
Design Quality Indicator
|Issue Date: ||2003|
|Publisher: ||© Taylor & Francis|
|Citation: ||THOMSON, D.S. ...et al, 2003. Managing value and quality in design. Building research and information, 31 (5), pp. 334-345|
|Abstract: ||This paper focuses on the role of stakeholders in defining project values, which in turn influence product
quality expectations, and of designers in meeting these goals. Ultimately, these determine the functional,
physical and symbolic product characteristics that are necessary to achieve customer satisfaction.
The issues of value and quality are compared within the context of design management, including their
theoretical and philosophical underpinnings as well as current management techniques. Value and quality
can be misunderstood and confused; the authors suggest that it is vital for stakeholders to have a common
understanding of terminology and meaning. This is particularly true of customers who need to be
engaged in a straightforward manner.
We describe our research into the management of value delivery in design and explore opportunities for
incorporating design quality indicator (DQI) assessments. The paper discusses how the DQI can form
part of a project management system that ensures the delivery of stakeholder value during the design
stage. Opportunities for customisation of the DQI content and the context of application at this stage of a
project (as opposed to assessments during and after construction) are explored and may be key to success
in delivering value in addition to product quality.|
|Description: ||This is a journal article. It was published in the journal, Building research and information [© Taylor & Francis] and the definitive version is available at: http://www.informaworld.com/openurl?genre=article&issn=0961-3218&volume=31&issue=5&spage=334|
|Appears in Collections:||Published Articles (Civil and Building Engineering)|
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