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Managing value and quality in design

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journal contribution
posted on 2008-11-04, 14:58 authored by Derek ThomsonDerek Thomson, Simon Austin, Hannah Devine-Wright, Grant R. Mills
This paper focuses on the role of stakeholders in defining project values, which in turn influence product quality expectations, and of designers in meeting these goals. Ultimately, these determine the functional, physical and symbolic product characteristics that are necessary to achieve customer satisfaction. The issues of value and quality are compared within the context of design management, including their theoretical and philosophical underpinnings as well as current management techniques. Value and quality can be misunderstood and confused; the authors suggest that it is vital for stakeholders to have a common understanding of terminology and meaning. This is particularly true of customers who need to be engaged in a straightforward manner. We describe our research into the management of value delivery in design and explore opportunities for incorporating design quality indicator (DQI) assessments. The paper discusses how the DQI can form part of a project management system that ensures the delivery of stakeholder value during the design stage. Opportunities for customisation of the DQI content and the context of application at this stage of a project (as opposed to assessments during and after construction) are explored and may be key to success in delivering value in addition to product quality.

History

School

  • Architecture, Building and Civil Engineering

Citation

THOMSON, D.S. ...et al, 2003. Managing value and quality in design. Building research and information, 31 (5), pp. 334-345

Publisher

© Taylor & Francis

Publication date

2003

Notes

This is a journal article. It was published in the journal, Building research and information [© Taylor & Francis] and the definitive version is available at: http://www.informaworld.com/openurl?genre=article&issn=0961-3218&volume=31&issue=5&spage=334

ISSN

0961-3218

Language

  • en