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|Title: ||A problem-solving approach to value-adding decision making in construction design|
|Authors: ||Thomson, Derek S.|
Austin, Simon A.
Root, David S.
Hammond, Jamie W.
|Keywords: ||Design calculations|
|Issue Date: ||2006|
|Publisher: ||© Emerald|
|Citation: ||THOMSON, D.S. ... et al, 2006. A problem-solving approach to value-adding decision making in construction design. Engineering, Construction and Architectural Management, 13 (1), pp. 43-61 [DOI 10.1108/09699980610646494]|
|Abstract: ||Purpose – To illustrate the use of a Value Adding Toolbox by construction industry designers when
addressing customer value expectations using problem solving.
Design/methodology/approach – Focused literature review establishes the need for construction
industry design solutions to deliver customer value and a Value Adding Toolbox is proposed in
response. Case studies validate Toolbox use and one illustrative example is provided. Interviews with
prospective Toolbox users identify barriers to adoption and inform a recommended approach to
Findings – The Toolbox is found to be effective at helping construction designers to solve technical
design problems with regard to customer expectations of value. However, designers are found to be
initially reluctant to adopt the new tool. Organisation learning is therefore required to establish the
importance of customer value satisfaction as a prerequisite to Toolbox adoption by designers.
Originality/value – This paper provides a useful insight into the practical application of problemsolving
tools by construction designers to better understand customer needs.|
|Description: ||This article was published in the journal, Engineering, Construction and Architectural Management [© Emerald] and the definitive version is available at: www.emeraldinsight.com/10.1108/09699980610646494|
|Appears in Collections:||Published Articles (Architecture, Building and Civil Engineering)|
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