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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/4116

Title: In search of ‘product-service’: evidence from aerospace, construction and engineering
Authors: Johnstone, Stewart
Dainty, Andrew R.J.
Wilkinson, Adrian
Keywords: Integrated solutions
Product-service
Service
Aftermarket
Issue Date: 2008
Publisher: © Routledge (Taylor & Francis Group)
Citation: JOHNSTONE, S., DAINTY, A.R.J. and WILKINSON, A., 2008. In search of ‘product-service’: evidence from aerospace, construction and engineering. Service Industries Journal, 28 (6), pp. 861-875.
Abstract: It has been argued that integrating tangible products with complementary through-life services into a high value ‘product-service’ [P-S] solution is increasingly central to the business strategies of traditional ‘product-dominant’ organisations. This paper explores P-S strategies in three leading organisations in the aerospace, construction and engineering industries. Specifically, the paper explores the meaning of P-S in each organisation, the rationale for P-S provision, as well as the distinctive manifestations and characteristics of P-S offerings. The paper highlights the complexities of concurrently enacting different strategies for product-service integration across different business streams. These appear disconnected from the nostrums and overly simplistic models which pervade the current solutions discourse.
Description: This article was published in the Service Industries Journal [© Routledge (Taylor & Francis Group)] and the definitive version is available from Informaworld at: http://dx.doi.org/10.1080/02642060801990429
Version: Accepted for publication
DOI: 10.1080/02642060801990429
URI: https://dspace.lboro.ac.uk/2134/4116
ISSN: 0264-2069
1743-9507
Appears in Collections:Published Articles (Civil and Building Engineering)

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