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|Title: ||Review and implementation of performance management models in construction engineering organizations|
|Authors: ||Carrillo, Patricia M.|
Robinson, Herbert S.
Anumba, Chimay J.
Al-Ghassani, Ahmed M.
|Keywords: ||Performance management models|
EFQM excellence model
|Issue Date: ||2005|
|Publisher: ||© Emerald Group Publishing Limited|
|Citation: ||CARRILLO, P.M. ... et al, 2005. Review and implementation of performance management models in construction engineering. Construction Innovation, 5 (4), pp. 203 - 217|
|Abstract: ||Performance management is a key issue in the construction industry as a result of
complex internal and external factors. Large construction organisations are
implementing performance management models to improve business processes,
products and management of people to facilitate continuous improvement. This
study investigates the implementation of performance management models in large
construction engineering organisations. Firstly, a brief review of the drive for
performance improvement and the strategic considerations for the adoption of
performance management models is carried out with specific reference to the
Balanced Scorecard and the EFQM Excellence Model. Secondly, using case
studies of large construction engineering organisations, the findings from the
implementation of performance management models are analysed and discussed.
It is shown that whilst progress has been made in the implementation of
performance management models in large construction organisations, significant
challenges remained at the planning, deployment and assessment and review
stages. This includes the motivation for performance management, leadership and
resources, communication mechanisms, measurement and data collection
techniques, and the role of knowledge management. Performance management
models provide a basis to develop strategy for sustaining long-term business
objectives, and more construction organisations will adopt such innovative tools to
facilitate continuous improvement, as the business benefits become clear.|
|Description: ||This article was published in the journal, Construction Innovation [© Emerald]. The definitive version is available at: www.emeraldinsight.com/10.1108/14714170510815258|
|Version: ||Accepted for publication|
|Appears in Collections:||Published Articles (Civil and Building Engineering)|
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