ROBINSON, H.S. ... et al, 2005. Business performance measurement practices in construction engineering organisations. Measuring Business Excellence, 9 (1), pp. 13 - 22.
Performance improvement has been the subject of recent initiatives in the UK
construction industry as a result of complex internal and external factors. These
include demands from clients, investors and stakeholders for improvement and
changes in market conditions. The need for performance improvement has led to the
implementation of industry-specific key performance indicators (KPIs) and greater
awareness of the benefits of measurement in construction engineering organisations.
This paper presents and discusses findings based on the practical experiences of
leading construction engineering organisations in the UK. A significant proportion of
organisations are now using a range of financial and non-financial measures to assess
business performance, and a growing number are adopting the Excellence Model and
the Balanced Scorecard to facilitate a structured approach to implementing continuous
improvement strategies. The paper concludes with some practical considerations for
implementing performance measurement models.