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Title: Business performance measurement practices in construction engineering organisations
Authors: Robinson, Herbert S.
Anumba, Chimay J.
Carrillo, Patricia M.
Al-Ghassani, Ahmed M.
Issue Date: 2005
Publisher: © Emerald Group Publishing Limited
Citation: ROBINSON, H.S. ... et al, 2005. Business performance measurement practices in construction engineering organisations. Measuring Business Excellence, 9 (1), pp. 13 - 22.
Abstract: Performance improvement has been the subject of recent initiatives in the UK construction industry as a result of complex internal and external factors. These include demands from clients, investors and stakeholders for improvement and changes in market conditions. The need for performance improvement has led to the implementation of industry-specific key performance indicators (KPIs) and greater awareness of the benefits of measurement in construction engineering organisations. This paper presents and discusses findings based on the practical experiences of leading construction engineering organisations in the UK. A significant proportion of organisations are now using a range of financial and non-financial measures to assess business performance, and a growing number are adopting the Excellence Model and the Balanced Scorecard to facilitate a structured approach to implementing continuous improvement strategies. The paper concludes with some practical considerations for implementing performance measurement models.
Description: This article was published in the journal, Measuring Business Excellence [© Emerald]. The definitive version is available at: http://www.emeraldinsight.com/10.1108/13683040510588800
Version: Accepted for publication
DOI: 10.1108/13683040510588800
URI: https://dspace.lboro.ac.uk/2134/4181
ISSN: 1368-3047
Appears in Collections:Published Articles (Civil and Building Engineering)

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