ROBINSON, H.S. ... et al, 2006. STEPS: a knowledge management maturity roadmap for corporate sustainability. Business Process Management Journal, 12 (6), pp. 793 - 808
The paper focuses on the role of knowledge management in promoting corporate in
the construction industry context. It proposes a maturity roadmap – STEPS to
facilitate the implementation of a knowledge management strategy.
Two research methods were used. The first consisted of a postal questionnaire sent to
the top 170 UK construction firms consisting of engineering design and construction
contractor firms. The organisations were selected because they were considered the
most influential organisations in the UK construction sector. The second research
method involved 28 case study interviews with eight construction firms to investigate
their approach to knowledge management and performance improvement. The results
of the questionnaire survey and the case studies were used to develop the STEPS
The paper found that knowledge management is inextricably linked to corporate
sustainability, but a methodical approach is required for successful knowledge
management implementation. With this is mind, the STEPS Maturity Roadmap was
developed to provide a structured approach to implementing and benchmarking
knowledge management efforts.
This will allow companies to understand were they fall within the STEPS Maturity
Roadmap and to devise a strategy to be developed to attain higher levels of
knowledge management maturity.
This paper provides a mechanism for organisations to benchmark their knowledge
management activities and to develop