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Title: The invisibility of violence: constructing violence out of the job centre workplace in the UK
Authors: Bishop, Vicky
Korczynski, Marek
Cohen, Laurie
Keywords: Coping
Customers
Service
Violence
Issue Date: 2005
Publisher: © Sage
Citation: BISHOP, V., KORCZYNSKI, M. and COHEN, L., 2005. The invisibility of violence: constructing violence out of the job centre workplace in the UK. Work, Employment & Society, 19 (3), pp. 583 - 602.
Abstract: This article explores the social construction of violence within the front-line context of job centres in the Employment Service (ES). The issue of violence within organizations is typically approached using positivistic methods. In contrast, this article deepens understandings of violence in organizations by using an interpretive approach. Through an analysis of data generated through an in-depth case study, this article argues that although ES front-liners experienced much of customer behaviour as violent, this high level of violence was systematically denied by the organization. In effect, the formal organization constructed violence in such a way that it was rendered invisible. This article examines not only how management, formal policies and procedures construct violence as invisible, but also the role of the staff themselves as active agents in the social construction of violence out of the workplace.
Description: This article is Restricted Access. It was published in the journal, Work, Employment & Society [© Sage]. The definitive version is available at: http://wes.sagepub.com/cgi/content/abstract/19/3/583
Version: Restricted access
DOI: 10.1177/0950017005055671
URI: https://dspace.lboro.ac.uk/2134/4468
ISSN: 0950-0170
Appears in Collections:Closed Access (Business School)

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