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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/4584

Title: The role of social relationships in improving product development decision making
Authors: Morton, S.C.
Brookes, N.J.
Dainty, Andrew R.J.
Backhouse, C.J.
Burns, Neil D.
Keywords: Product development
Empirical research
Social network analysis
Performance improvement
Issue Date: 2006
Publisher: © IMechE / Professional Engineering Publishing
Citation: MORTON, S.C.... et al., 2006. The role of social relationships in improving product development decision making. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 220(6), pp. 1017-1024.
Abstract: The quality of decision making in product development (PD) is dependent upon the designer's ability to optimize conflicting needs. However, optimization is unlikely to succeed when based on inaccurate or erroneous information. Given that provision of accurate information frequently lies beyond the designer, decision making is dependent upon effective optimization and a timely flow of accurate information. The present paper explores informal organizational approaches to improving information flow for decision making. It presents an empirical study of relationships in two UK engineering companies and finds significant correlation between the effectiveness of these relationships and the trust, respect, and loyalty that they exhibit during PD. It further identifies the impact of relationship longevity, commonalty in background, and the wider social context of relationships. It concludes by examining the potential extendibility of the findings and the potential for further research to identify interventions that can assist management to enhance the relationships of product developers.
Description: This article has been published in the journal, Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture [© PEP]. The definitive version is available at: http://dx.doi.org/10.1243/09544054JEM451SC
Version: Published
DOI: 10.1243/09544054JEM451SC
URI: https://dspace.lboro.ac.uk/2134/4584
ISSN: 0954-4054
Appears in Collections:Published Articles (Mechanical and Manufacturing Engineering)
Published Articles (Civil and Building Engineering)

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