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|Title: ||Evaluating the cultural aspects of complex systems|
|Authors: ||Hodgson, Allan|
Siemieniuch, Carys E.
|Keywords: ||Complex systems|
|Issue Date: ||2009|
|Publisher: ||Research School of Systems Engineering, Loughborough University|
|Citation: ||HODGSON, A., SIEMIENIUCH, C.E. and MOLLOY, E.-M., 2009. Evaluating the cultural aspects of complex systems. IN: Kalawsky, R. O'Brien, J. and Goonetilleke, T. (eds.). Proceedings of the 7th Annual Conference on Systems Engineering Research, 20th - 23rd April 2009, Loughborough University, UK. Loughborough : Research School of Systems Engineering, Loughborough University|
|Abstract: ||As technologies improve, system components are becoming more reliable and are delivering higher performance levels.
However, most complex systems incorporate humans, and human performance issues are becoming relatively more important.
In particular, individuals' and groups' cultures are increasingly recognized as major performance-affecting factors.
In civilian aircraft systems, companies such as Boeing are finding that culture is now the key differentiating factor in aviation
safety. A similar situation appears to exist across ostensibly similar military air forces. Accident rates vary greatly across
cultures, even when comparing near-identical modern aircraft fleets.
This paper examines the background to cultural issues; it presents a brief description of culture and cultural factors and, as an
illustrative example, describes the effects of cultural variation on performance in aviation. It examines cultural bias in systems
engineering standards, and comments on the lack of culture-sensitive systems engineering tools.
The paper also describes a culture-based modeling tool that has been developed by the authors to evaluate the cultural match of
individuals and groups to particular environments and, potentially, to complex systems. It concludes that human error and
culture are closely linked and that culture must be formally considered in the systems engineering of complex systems.|
|Description: ||This conference paper was presented at CSER 2009 is also available at: http://cser.lboro.ac.uk/papers/S04-26.pdf|
|Appears in Collections:||Conference Papers and Presentations (Mechanical, Electrical and Manufacturing Engineering)|
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