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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/5305

Title: Assessing the value of an E-mail knowledge extraction system
Authors: Tedmori, Sara
Jackson, Thomas
Issue Date: 2009
Publisher: © John Wiley & Sons, Ltd.
Citation: TEDMORI, S. and JACKSON, T.W., 2009. Assessing the value of an E-mail knowledge extraction system. Knowledge and Process Management, 16 (2), pp. 65-73.
Abstract: This paper reviews an approach to locating knowledge holders within organizations through the use of a well-established communication medium, E-mail. The approach has been used to develop the E-mail knowledge extraction (EKE) tool. EKE was then evaluated at an academic institution in the United Kingdom. This study represents the first effort to validate the viability of the E-mail medium as a source of knowledge profiling data, to be used for finding employees who possess the required knowledge. It also looks at the socio–ethical challenges associated with EKE’s adoption. The overall evaluation of EKE found it to be useful, interesting, easy and intuitive to use and of potential benefit to employees within organizations.
Description: This article was published in the journal, Knowledge and Process Management [© John Wiley & Sons, Ltd] and is available at: http://dx.doi.org/10.1002/kpm.325
Version: Restricted access
DOI: 10.1002/kpm.325
URI: https://dspace.lboro.ac.uk/2134/5305
ISSN: 1092-4604
Appears in Collections:Closed Access (Information Science)

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