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Title: The impact of mobile technology on a UK police force and their knowledge sharing
Authors: Lindsay, Rachael
Cooke, Louise
Jackson, Thomas
Keywords: Mobile information and knowledge management
Mobile technology
Knowledge sharing
Practical implications
Issue Date: 2009
Publisher: © Information and Knowledge Management Society
Citation: LINDSAY, R., COOKE, L. and JACKSON, T., 2009. The impact of mobile technology on a UK police force and their knowledge sharing. Journal of Information and Knowledge Management, 8 (2), pp. 101-112.
Abstract: The paper discusses an evaluation study that investigates the impact of mobile technology on a UK police force and on knowledge sharing processes. An empirical, ethnographic approach to the research was adopted, using a mixed method approach of focus groups, questionnaires, observational ‘work shadowing’ and interviews with a total of 42 staff involved in a trial of mobile technology. The findings from the various methods are consistent, suggesting that mobile technology has a positive impact on policing and knowledge sharing. The timeliness of information improved, increasing the availability of information for decision-making. Reductions in information overload were apparent due to mobile technology providing greater control over information. There was a positive impact on knowledge sharing in the course of operational duties. Information and knowledge could be shared more quickly with officers in the field; and mobile technology provided a new avenue for keeping each other up to date with events. The paper contributes towards an understanding of the upcoming concept of ‘mobile knowledge management’ and offers a set of recommendations to manage the possible long-term risk of mobile technology on knowledge sharing.
Description: This article was published in the journal, Journal of Information & Knowledge Management [© World Scientific Publishing] and the definitive version is available at: http://www.worldscinet.com/jikm/jikm.shtml
Version: Accepted for publication
DOI: 10.1142/S0219649209002294
URI: https://dspace.lboro.ac.uk/2134/5687
ISSN: 0219-6492
Appears in Collections:Published Articles (Information Science)

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