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Please use this identifier to cite or link to this item: https://dspace.lboro.ac.uk/2134/569

Title: Citizen information needs of local authority websites in the UK
Authors: Damodaran, Leela
Olphert, Wendy
Issue Date: 2005
Abstract: The UK Government is pursuing ambitious targets for the delivery of e-government at the local level. As part of the implementation of local e-government, all local authorities in the UK now have a website. Annual surveys, such as those carried out by the Society of Information Technology Managers (Socitm) show significant advances in the delivery of services but the level of usage of e-government services by citizens in the UK is low compared to other countries. One possible reason for low uptake is that the information contained in e-government websites is not organised in a way that meets citizens’ information needs. Using real life scenario-based queries an evaluation was undertaken of the ‘top 20’ local authority websites as rated by the Socitm 2005 survey. The findings suggest that even websites that perform highly in terms of accessibility, transactional capability and ease of use will not necessarily meet citizens’ information needs.
Description: This pre-print has been submitted to the journal, Journal of Information Science [© CILIP].
Version: Submitted for publication
URI: https://dspace.lboro.ac.uk/2134/569
Appears in Collections:Published Articles (Information Science)

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