THOMSON, D.S. ... et al, 2003. Addressing the subjective view of value delivery. IN: Proverbs, S. (ed.). Proceedings of The RICS Foundation Construction and Building Research Conference 1st to 2nd September 2003, School of Engineering and the Built Environment, University of Wolverhampton, pp.197-213.
The construction industry has a limited understanding of its role in creating and delivering customer
value. Existing responses to requests for value delivery focus on Value Management and Value
Engineering. These approaches do not necessarily consider the subjective nature of the value
judgements made by individuals as they experience their built environment. This paper suggests
that designers and stakeholders should address the personal, organisational and societies values
against which value judgements are formed. A continuous dialogue of value delivery is proposed.
The Managing Value Delivery in Design project at Loughborough University is seeking to help both
designers and stakeholders express and communicate their values so that subjective value
judgements can be anticipated in design development. A “Framework of Value” is presented to
illustrate the issues that value delivery should address. The Framework has been synthesised
from review of literature and current industrial practice and has been validated by industrial
partners. The future work required to broaden the construction industry’s approach to value
delivery is outlined.
This is a conference paper. It is also freely available at: http://www.rics.org/site/download_feed.aspx?fileID=1852&fileExtension=PDF