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Title: BPM-driven construction client requirements change management
Authors: Jallow, Abdou Karim
Demian, Peter
Baldwin, Andrew N.
Anumba, Chimay J.
Issue Date: 2010
Publisher: © CRC Press / Balkema (Taylor & Francis Group)
Citation: JALLOW, A.K. ... et al, 2010. BPM-driven construction client requirements change management. IN: Dikbas, A., Ergen, E. and Giritli, H. (eds.). Managing IT in Construction: Managing Construction for Tomorrow: Proceedings of the 26th International Conference on IT in Construction and 1st International Conference on Managing Construction for Tomorrow, Istanbul Technical University, Istanbul, Turkey, 1-3 October. Leiden, Netherlands : CRC Press / Balkema, pp. 249-256.
Abstract: Changing client requirements is one of the principal factors that contribute to delays and budget overruns of construction projects which as a result causes claims, disputes and client dissatisfaction. Change management ensures that such changes are handled through a properly coordinated and controlled process and retained throughout the project life cycle. This paper presents an empirical study that investigated the potential for an automated process of managing changes to clients’ requirements in construction projects. An initial focus group meeting was set up as a preliminary study which was followed by two case studies. Participant observation was used to conduct the case studies during which technical documents were also reviewed. The results show that current requirements change management process lacks efficiency. The paper concludes that business process management (BPM) approach could be a solution to better manage the requirements change process.
Description: This is a conference paper. Further details of the conference proceedings are available from: http://www.crcpress.com/product/isbn/9780415567442
Version: Accepted for publication
URI: https://dspace.lboro.ac.uk/2134/5902
ISBN: 9780415567442
9780203859780
0415567440
Appears in Collections:Conference Papers (Civil and Building Engineering)

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