BPM-driven construction client requirements change management

Abstract

Changing client requirements is one of the principal factors that contribute to delays and budget overruns of construction projects which as a result causes claims, disputes and client dissatisfaction. Change management ensures that such changes are handled through a properly coordinated and controlled process and retained throughout the project life cycle. This paper presents an empirical study that investigated the potential for an automated process of managing changes to clients’ requirements in construction projects. An initial focus group meeting was set up as a preliminary study which was followed by two case studies. Participant observation was used to conduct the case studies during which technical documents were also reviewed. The results show that current requirements change management process lacks efficiency. The paper concludes that business process management (BPM) approach could be a solution to better manage the requirements change process.