Complex systems Sociotechnical systems Patient safety Health care ergonomics Work organisation
The application of concepts, theories and methods from systems ergonomics within
patient safety has proved to be an expanding area of research and application in the
last decade. This paper aims to take a step back and examine what types of research
have been conducted so far and use the results to suggest new ways forward. An
analysis of a selection of the patient safety literature suggests that research has so
far focused on human error, frameworks for safety and risk, and incident reporting.
The majority of studies have addressed system concerns at an individual level of
analysis with only a few analysing systems across multiple system boundaries.
Based on the findings it is argued that future research needs to move away from a
concentration on errors and towards an examination of the connections between
systems levels. Examples of how this could be achieved are described in the paper.